SUPPORT
Commitment
The warranty period for major components is 1 year or 2,000 hours of work, whichever comes first (the warranty period for individual components is 2 years or 4,000 hours). User feedback of product failure information, starting from the receipt of information, service within 24 hours.
Service Philosophy
Heli has established a comprehensive after-sales service network. Heli has established 8 overseas companies and 1 overseas R&D center in the world, and has established an overseas marketing service network in over 100 countries and regions, with products sold to more than 180 countries and regions worldwide. The company provides a range of services to international customers, including complete machine sales, spare parts supply, maintenance and repair, and technical consultation.
Service Process
The company has established a nationwide after-sales service network, has an excellent team of maintenance technicians, and has established a complete after-sales service system with strong guarantee methods to provide users with high-quality services at all times. The company has formulated a series of rules and regulations based on after-sales needs, standardizing the direction and purpose of services.
Service Training
HELI has established HELI Europe, HELI Southeast Asia, HELI America, HELI Middle East, HELI Eurasia, HELI South America, HELI Oceania, and HELI Europe R&D Center to enhance HELI’s service capability in the international market. Overseas companies will provide you with comprehensive product routine maintenance, safety training and other programs to enhance your material handling experience and provide quality service to users.
Routine maintenance of forklifts
Daily maintenance of batteries
Provide users with pre-sales and after-sales product training
Value-added services
Provide users with long-term product maintenance services and parts supply services (service contracts)
If you have more after-sales questions, you are welcome to leave a message for consultation, and we will have a professional team to serve you!